For most of our rooms you'll have a maximum of 60 minutes in the room to make your escape however this doesn't include time for your brief beforehand, or the chance to take a photo after or debrief so make sure to not rely on being in and out of the building in exactly 60 minutes in case you need the full time allotment. 

Please make sure you arrive 15 minutes prior to your booking time. Any teams that arrive after their booking time risk losing play time in the room.


If you've driven, the easiest parking venue is at the council-owned Bruce Bishop Carpark (fees apply) and to enter the arcade via 9 Beach Road. We also have street access to the arcade at 38 Cavill Avenue and if you've caught the tram or bus this is usually the closest entrance. 


Here at Lost Locks we are dedicated to making sure all our guests are welcome into a sanitised, clean and safe environment. We ensure that all our rooms, facilities and lobby are clean and sanitised regularly. We ask that all guests maintain a 1.5m safe distance between themselves and others and if you are feeling unwell to call up and reschedule.

We are following all government-issued guidelines and recommendations and these may change suddenly.


There is no minimum age however some romms may have mature themes. Please check the individual room descriptions or confirm with our team ahead of time.


We recommend enclosed shoes for safety and an outfit that you feel comfortable moving around and exploring in.
Feel free to also come in dressed up in costume if that's what you want to do!


Yes - we don't double book or fill your room with anyone outside of your group - so whoever you book and pay for is everyone who will be in the room with you.


Unfortunately all our rooms require a solid understanding of written and spoken English both for the puzzles you may encounter and so that we can send through clues through our hint system.


If you have any specific concerns about the room you're doing please don't hesitate to contact us so we can confirm for your specific room.


We're sorry that you won't be able to make it as planned. We have a 24 hour refund or reschedule notice policy so please let us know as soon as you can.


Listed in the room descriptiosn are recommended group sizes however if you would like more or less in the one room then feel free to call up and talk to our staff about room sizes.


Not a problem! Any new people to your team can be sorted out when they arrive.


You are more then welcome to book for the number of people you have confirmed. If more people are wanting to join then we will happily sort that out on the day.